FAQ Customer Service

Customer Service

At FlatheadTed.com we are committed to giving you the best possible online shopping experience.
100% Satisfaction Guarantee
Shop with confidence at FlatheadTed.com. Your complete satisfaction is our number one goal. If, for any reason, you are not 100% satisfied with your purchase, please contact us immediately so we can resolve any problems you may have in a timely mannor.


Inspect your shipment upon arrival. Report any shipping related damage immediately to the carrier. If for any reason the product we send you is believed to be defective, please contact us immediately with your issue and we will seek a resolution as quickly as possible.


Back Order Policy
Due to the high demand for some of our more popular items, back orders occasionally occur. We endeavour to minimize delays and ensure all items are shipped in a timely matter.


Image & Typographical Errors
We check our information very carefully before updating our web site; however, an occasional error may occur. Therefore, we reserve the right to correct any inaccurate information including pricing without notice.